h855 Privacy Policy

1Introduction

h855 (referred to below as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to ensuring the protection of their personal information.

This privacy policy is an essential part of our relationship with you. It describes in detail how we collect your personal information, how it is used, how it is stored, and under what circumstances it may be shared with third parties. By using h855's website and services, you agree to the terms of this privacy policy.

Please read this policy carefully in full before using our services. If you disagree with any part of this policy, you are asked to refrain from using our services.

2Data Collection

h855 collects your information in several ways. The information described below is essential for operating and improving our services.

2.1 Information Provided Directly at Registration

When you create an account with h855, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Bangladeshi mobile number
• User's preferred username and password
• Residential address

2.2 Information Required for Identity Verification

To provide secure services and ensure financial transactions, we carry out identity verification (KYC) in certain cases. The following information may be required in this process:

• Copy of National ID (NID) or passport
• Bank account or mobile banking (bKash, Nagad, Rocket) details verification
• Proof of address document

2.3 Automatically Collected Information

Some information is collected automatically while using our platform:

• Device type, operating system, and browser information
• IP address and approximate location
• Browsing and gaming activity on the platform
• Transaction history and patterns
• Session duration and usage statistics

3Data Use

h855 uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonus and promotional benefits
• To track your VIP status and cashback

3.2 Security and Fraud Prevention

• To detect and prevent unauthorized access or fraud
• To conduct appropriate checks for anti-money laundering (AML)
• To detect multiple accounts belonging to the same person

3.3 Customer Service and Communication

• To resolve your questions and complaints
• To send important updates and notices
• To send promotional messages with your consent

3.4 Service Improvement

• To improve our service quality and user experience
• To plan new games and services
• To resolve technical issues

4Data Storage and Protection

h855 uses industry-standard security technology to ensure the safety of your personal information.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption is used for all data transmission
• Sensitive information is stored encrypted using strong encryption
• Data is stored in a secure server environment
• Regular security testing and audits are conducted
• Firewalls and intrusion detection systems remain active

4.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, some information may be retained for a specified period — this is to ensure security, resolve disputes, and meet legal obligations.

4.3 Access Controls

Only authorized staff can access your information, and only the information necessary for their work. All staff are bound by confidentiality agreements.

5Sharing Data with Third Parties

h855 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Limited information may be shared with trusted technology partners to operate our services. These partners are required to use the information only in accordance with our instructions and may not use it for their own purposes.

5.2 Payment Processors

Information necessary to process transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers is shared. These organizations have their own privacy policies.

5.3 Legal Obligations

We may be required to provide necessary information in response to valid legal claims, court orders, or legitimate requests from regulatory authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or business transfer, your information may be transferred. You will be notified in advance of any such change.

6Cookies and Tracking

The h855 website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect information about site usage to improve our services.
• Security cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the website to not work properly.

7Your Rights

As a registered user of h855, you have the following rights regarding your personal information:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to portability: The right to receive your information in a structured format.
• Right to object: The right to object to the processing of your information for certain purposes.
• Right to withdraw consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, please email us at [email protected]. We will process your request within a reasonable time.

8Protection of Minors

h855 strictly refrains from providing services to minors. Our platform is for users aged 21 and above only.

We do not intentionally collect information from anyone under the age of 21. Age is verified at registration. If we become aware that a minor is using or has used our services, we will immediately close that account and delete the associated information.

If you suspect that a child or teenager has created an account on our platform, please notify us immediately at [email protected].

9Policy Changes

h855 reserves the right to update or amend this privacy policy from time to time. You will be informed of such changes in the following ways:

• The updated privacy policy will be published on our website, with the date of the latest update noted at the top.
• For significant changes, a notification will be sent to your registered email.
• Continuing to use our services after a change indicates that you have accepted the updated policy.

We therefore recommend that you review this page regularly to stay informed of the latest information.

10Contact

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The h855 privacy team is always ready to assist you in Bengali.

For any inquiries regarding our data protection matters, please contact:

• Email: [email protected]
• 24/7 Live Chat: Available directly on our website
• Response Time: Usually within BST (UTC+6) business days