h855 Terms and Conditions

General Introduction

h855 is an online gaming and betting platform for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between h855 and each registered member of the platform ("User" or "Member").

These terms apply to the h855.cam website, associated mobile versions and all services provided through h855. By accessing the platform, registering or playing any game, you are bound by these terms.

h855 reserves the right to update or amend these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

Account Registration

The following conditions must be met to open an account on the h855 platform:

1. Each individual may create only one account. Operating multiple accounts is strictly prohibited.
2. All information provided at the time of registration — name, date of birth, contact details — must be complete, truthful and accurate.
3. An account must be opened in the user's own name; operating an account on behalf of or as a representative of another person is not permitted.
4. If any information provided at registration changes, the support team must be notified promptly.
5. h855 reserves the right to reject any account application, particularly if the information provided appears incomplete or suspicious.

2.1 Identity Verification (KYC)

h855 conducts an identity verification process (KYC) to ensure security and transparency. At any time, particularly before large withdrawals, the platform may request the following documents:

• Photo of National ID (NID) or passport
• Verifiable information related to a bank account or mobile financial service (bKash, Nagad, Rocket)
• Proof of current address

Withdrawal processing may be placed on hold until KYC verification is complete.

Age Verification

The minimum age to use the h855 platform is 21 years. Minors are strictly prohibited from opening an account or gambling on the platform.

h855 may request age verification documents at any time in cases of suspicion. Until verification is complete, the account will remain in restricted mode.

Account Security

The security of your h855 account is entirely your responsibility. Please keep the following in mind:

1. Keep your login details (username and password) confidential and do not share them with anyone.
2. Use a strong password containing uppercase letters, lowercase letters, numbers and special characters.
3. Avoid logging in from public or shared devices.
4. If you suspect unauthorised access to your account, notify h855 support immediately.
5. You are responsible for all activities carried out from your account.

h855 will never ask for your password or full payment details via email or live chat. If you receive such a request, report it to support immediately.

Deposits and Withdrawals

5.1 Deposits

The rules for depositing funds on the h855 platform are as follows:

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds must be sent only from an account in your own name; deposits through third parties are not permitted.
• After a successful deposit, funds are added to your gaming balance almost instantly.

5.2 Withdrawals

The following conditions apply to withdrawing winnings:

1. Minimum withdrawal amount: ৳800.
2. Standard withdrawal processing time: 10 to 45 minutes.
3. Withdrawals must be made to the same payment method used for the deposit.
4. Large withdrawals may be delayed if KYC verification has not been completed.
5. Withdrawals may be restricted if bonus wagering requirements have not been met.
6. Withdrawals may be temporarily suspended if fraud or a policy violation is suspected.

Withdrawal processing times are calculated according to BST (UTC+6). Delays may occasionally occur due to technical issues with banking servers or mobile financial services, which are outside h855's control.

Bonuses and Promotions

6.1 Welcome Bonus

h855 offers new members a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• A deposit of ৳1,000 gives a bonus of ৳2,000, making the total balance ৳3,000.
• A deposit of ৳12,000 or more gives a maximum bonus of ৳10,000, making the total balance ৳22,000.

6.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x. This means that to withdraw bonus funds, you must place total bets equal to (bonus amount × 15).

6.3 General Bonus Rules

1. Each member may receive the welcome bonus one time only.
2. Bonuses may not be used in combination with any other offer unless explicitly stated.
3. Bonus balance cannot be transferred to another account.
4. h855 reserves the right to change, suspend or cancel any promotion.
5. If evidence of bonus abuse is found, the bonus may be forfeited and the account may be closed.
6. The terms and conditions of the VIP cashback program apply separately.

Gaming Rules

The following rules must be followed when playing games on the h855 platform:

1. Each game has its own rules and following them is mandatory.
2. Game results are determined by a Random Number Generator (RNG), which ensures fair play.
3. If a connection is lost during a game, the result will be finalised according to the data saved in the h855 system.
4. h855 reserves the right to void any abnormal result caused by a software error or technical issue.
5. Betting limits vary by game; the limits for a specific game can be seen on that game's page.
6. In live casino games, the dealer's decision is final.

7.1 Sports Betting

Additional rules apply to betting on cricket, football and other sports. The policy on refunding bets if a match is cancelled or postponed depends on h855's discretion and may vary in specific circumstances.

Prohibited Activities

The following activities are strictly prohibited on the h855 platform:

1. Multiple Accounts: Operating more than one account by the same individual.
2. Bonus Abuse: Playing games or placing bets strategically with the intent to circumvent bonus terms and conditions.
3. Fraud: Using a false identity, using another person's account or providing false information.
4. Money Laundering: Using the platform for the purpose of laundering illegal funds.
5. Software Hacking: Attempting unauthorised access to h855 software or servers.
6. Collusion: Conspiring with other players to gain an unfair advantage.
7. Automated Betting: Placing bets using bots or automation software.
8. Chargebacks: Wrongfully claiming a chargeback from a payment provider.

Responsible Gaming

h855 places the highest importance on responsible gaming. We believe that gambling is an entertainment activity, not a source of income.

1. Never bet beyond your means.
2. If you notice signs of problem gambling, take a voluntary break.
3. Members can activate deposit limits, betting limits or self-exclusion on their own accounts.
4. To activate self-exclusion, contact us via 24/7 live chat or email.
5. Avoid playing while under the influence or when under mental stress.

Read our Responsible Gaming page to learn more.

Account Suspension & Closure

10.1 Account Closure by h855

h855 may temporarily or permanently close an account in the following circumstances:

• If these terms and conditions are violated.
• If false or misleading information is provided.
• If KYC verification is not completed.
• If fraud, bonus abuse, or money laundering is suspected.
• If the platform's operations are disrupted.

10.2 Account Closure by the Member

Any member may close their account at any time. To do so, contact us via 24/7 live chat or email [email protected]. Please make sure to withdraw your balance before closing the account.

Privacy & Data Protection

h855 uses SSL encryption technology to keep members' personal and financial information secure. We do not sell your information to third parties.

For full details on how data is collected, stored, and used, please read our Privacy Policy page.

1. Your information is used solely for account management, payment processing, and security purposes.
2. Information may be shared upon a valid request from law enforcement authorities.
3. To update your information or request access to your data, please contact support.

Changes to Terms

h855 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or a notice on the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly.

12.1 Legal Disputes

Any dispute relating to these terms must first be addressed by attempting to resolve it through discussion with the h855 support team. If unresolved, both parties may settle the dispute through mutually agreed mediation.

12.2 Limitation of Liability

h855 is not responsible for:

• Game losses caused by internet connection disruptions.
• Technical errors in third-party software or payment portals.
• Login credential leaks resulting from the user's own negligence.
• Unforeseen events (force majeure) such as natural disasters or cyberattacks.

12.3 Contact

If you have any questions or comments regarding these terms, please contact our support team: